Spacehills Casino – Privacy Policy

At Spacehills Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our services in the United Kingdom. By using the Spacehills platform, you agree to the practices described in this policy.

1. Information We Collect

We collect specific categories of personal data to provide a secure, fair, and personalised gaming experience.

Account Information

• Full name
  • Date of birth
  • Contact details such as email address and telephone number
  • Identification documents required for age and identity verification

Usage Data

• Pages visited and games played
  • Time spent on the platform
  • Device information, including operating system and browser type

Financial Information

• Records of deposits, withdrawals, and bonus activity
  • Stored in accordance with regulatory and accounting obligations

Cookies and Similar Technologies

• Used to remember user preferences and improve functionality
  • Includes session cookies, analytical tools, and performance tracking

2. How We Use Your Information

Your personal data is processed lawfully and transparently for the following purposes:

Account Management
To verify your identity, confirm eligibility, and manage your player account.

Payment Processing
To handle deposits, withdrawals, bonuses, and fraud prevention checks.

Service Improvement
To analyse usage trends and improve platform performance, features, and user experience.

Marketing Communications (With Consent)
To send promotional offers, updates, or game announcements where you have opted in.

Legal and Regulatory Compliance
To meet obligations relating to anti-money laundering, fraud prevention, age verification, and responsible gambling under law.

3. Data Sharing and Disclosure

We do not sell your personal data. Data may be shared only in the following circumstances:

Trusted Third-Party Providers

• Payment service providers
  • IT and data analytics partners
  • Marketing service providers (only where consent is given)

All third parties are bound by strict confidentiality and data protection agreements.

Legal Obligations

Your data may be shared with regulators, law enforcement, or other authorities where required by law or to investigate fraud or criminal activity.

Business Transfers

In the event of a merger, acquisition, or transfer of business assets, personal data may be transferred to new owners, subject to continued data protection safeguards.

4. Data Retention and Security

Data Retention

Personal data is retained only for as long as necessary to fulfil business, legal, or regulatory requirements.

Data Security

We apply industry-standard security measures, including:

• SSL encryption
  • Secure servers
  • Restricted access controls

These measures are designed to protect your data against unauthorised access, loss, or misuse.

5. Cookies and Tracking Technologies

Spacehills uses cookies to:

• Personalise your experience, including language and currency preferences
  • Monitor site performance and diagnose technical issues
  • Improve navigation and user experience

You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect certain website features.

6. Children’s Privacy

Spacehills is strictly limited to users aged 18 or over, in accordance with gambling laws. We do not knowingly collect personal data from individuals under this age. If you believe a minor has accessed the platform, please contact our support team immediately so appropriate action can be taken.

7. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

• The right to access your personal data
  • The right to correct inaccurate or incomplete information
  • The right to request data deletion or restriction, subject to legal obligations
  • The right to withdraw consent for marketing communications at any time
  • The right to object to certain types of data processing

Requests can be made through your account settings or by contacting customer support.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately upon publication. Continued use of the Spacehills platform indicates acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the Spacehills support team. We are committed to maintaining a transparent, secure, and compliant gaming environment for all users.