Our Commitment to Responsible Gambling at Spacehills

At Spacehills, we are committed to offering a safe, transparent, and responsible gaming environment for players. While gambling can be an enjoyable form of entertainment, we recognise that it can become harmful if not properly controlled. This Responsible Gambling Policy outlines the measures we have in place to help players stay in control and access support when needed.

Core Principles of Responsible Gambling

1. Know Your Limits

We encourage all players to set clear personal limits before they begin playing:

  • Time limits – Decide how long you want to play in each session
    • Deposit limits – Set a maximum amount you are willing to spend over a defined period

Setting limits helps ensure gambling remains enjoyable and within your means.

2. Self-Assessment and Awareness

Regularly review your gambling behaviour by asking yourself:

  • Am I spending more money than I can comfortably afford
    • Am I gambling with borrowed money
    • Is gambling negatively affecting my work, finances, or relationships

Answering “yes” to any of these questions may indicate that additional support or a break from gambling is needed.

3. Self-Exclusion Options

If you feel that gambling is becoming a problem, Spacehills offers self-exclusion tools. You can request a temporary or permanent exclusion from your account, preventing access to all gambling-related features for the selected period.

4. Reality Checks

Spacehills provides optional reality check reminders. These notifications appear at regular intervals during gameplay, helping you remain aware of the time you have spent playing and encouraging informed decisions.

5. Access to Professional Support 

If you or someone you know is struggling with gambling-related harm, we strongly encourage seeking professional help. Trusted support organisations include:

Spacehills can also provide guidance and support resources upon request.

6. Protecting Minors

Access to Spacehills is strictly limited to individuals aged 18 or over, in line with law. We apply robust age verification checks and recommend that parents and guardians use parental control and filtering software to prevent underage access to gambling-related content.

7. Staff Training and Awareness

All Spacehills employees receive ongoing training to recognise indicators of problem gambling. This ensures our team can respond appropriately, provide guidance, and promote a responsible gambling culture across the platform.

8. Ongoing Policy Review

Our responsible gambling measures are reviewed regularly to ensure alignment with Gambling Commission guidance, industry best practices, and evolving regulatory requirements. Updates are made where necessary to improve player protection.

Shared Responsibility

Responsible gambling is a shared responsibility between operators and players. At Spacehills, we aim to empower players with practical tools, clear information, and access to support so gambling remains a controlled and enjoyable form of entertainment.

If at any point gambling stops being fun, we encourage you to take action early and seek help.